Newcastle · Lake Macquarie · Central Coast
Managed IT & Support in Newcastle & the Hunter
Proactive IT support that keeps Hunter businesses running.
End-to-end managed IT — helpdesk, monitoring, patching and strategy — so your team stays productive and your systems stay secure.
01 — Scope
What's included
24/7 monitoring
We catch and fix issues before they become outages — continuous visibility across your entire environment.
Fast local helpdesk
Newcastle-based support that actually picks up the phone. Real people, fast response times.
Proactive patching
Operating systems, applications and firmware kept up to date — reducing your attack surface and improving stability.
Strategic IT roadmap
Aligned technology planning, not just break-fix. We help you invest in the right things at the right time.
Vendor management
We deal with your ISP, software vendors and hardware suppliers so you don't have to.
Reporting and transparency
Monthly reporting on uptime, incidents, response times and upcoming work — no black boxes.
02 — Questions
Frequently asked questions
01Do you support hybrid and remote teams?
Yes — secure remote support, device management and endpoint monitoring across all your locations.
02What does a managed IT contract include?
Helpdesk, remote monitoring, patch management, asset tracking and a dedicated account manager. We scope every agreement to your business size and needs.
03How quickly do you respond to issues?
P1 critical issues are responded to within one hour. Standard requests are handled same business day.
Let's talk
Ready to improve your managed it & support?
Talk to Peritus Digital — Newcastle's local technology partner. We'll assess your situation and put together a practical plan.